FREQUENTLY ASKED QUESTIONS (FAQs)


Location and License


Where is Orange88 from?

Our headquarters is located in the Philippines, Asia’s top gaming jurisdiction.

Is Orange88 licensed?

Yes, Orange88 is fully licensed and strictly regulated by First Cagayan Leisure and Resort Corporation (FCLRC), Philippines’ top interactive gaming licensor.

New Members


How do I register for an account?

  1. Simply click Sign Up in the upper right corner of the homepage. A panel will pop up from the bottom of the browser where you will begin filling out your credentials.
  2. Enter your desired username and password. Your username must contain a series of letters and numbers without any special characters (e.g. Orange8888). For the password, it must contain a series of letters and numbers and can be up to 30 characters in length. Both username and password are vital in accessing and playing in our website, so make sure that they are easy to remember.
  3. You can associate your account with either your mobile number or e-mail. Click on the drop-down menu to select. If you choose to associate your account with your mobile number, select the country calling code of your location and then enter your digits. If you choose to associate your account with your e-mail, simply enter your e-mail address in the text box.
  4. The account is created after you click Sign Up. You can now complete your profile and have it verified and/or make your first deposit.

How do I claim my Welcome bonus?

  1. After completing your registration and verifying your profile, you may begin claiming your Welcome Bonus by first clicking Deposit on your Player Center dashboard.
  2. Choose which payment method you are going to use for your deposit. Orange88 currently offers Online Deposit, Quick Deposit, WeChat Pay, and Ten Pay.
  3. Once you have chosen your preferred payment method, put in the necessary details then input the amount you wish to deposit. Enter the bonus code and then click Submit.
  4. Your deposited amount plus your Welcome bonus will now be credited to your wallet.

Account Issues


I've forgotten my password. What should I do?

  1. Go to the homepage.
  2. On the upper right corner of the homepage, click the question mark beside the password text box.
  3. A Log-in Details Recovery pop-up window will appear. Enter your username, then type in either your mobile number or e-mail address that is registered on your account. Click on Submit.
  4. You will have to reset your account’s password. A unique reset code will be sent to either your e-mail or your mobile number, whichever one you used to associate your account with. Enter the code, and then enter and confirm your new password. In order to proceed, a security question may appear for you to answer. This will only appear if you have already completed and verified your profile.

I've forgotten my username/e-mail address. What should I do?

  1. You need to contact Customer Service for assistance.
  2. Provide the necessary identification for account verification.

Why is my Orange88 account blocked?

In most cases, if your account is blocked, it means that a security protocol was triggered. This protocol is designed to prevent fraudulent or scam attempts from attacking your account. Some of the common reasons for accounts getting blocked are:

  • Password and/or username were entered incorrectly three (3) consecutive times.
  • Bonus abuse.
  • Having multiple accounts.
  • Breaching any part of Orange88's terms and conditions.

Depending on the reason, it usually takes less than 24 hours to unblock. If this happens to you, kindly contact our Customer Service team for assistance.

Banking


What is the minimum deposit?

The minimum deposit amount is CNY 10.00.

What is the minimum bet amount in order for me to play?

The minimum bet usually depends on the game products and titles that we have in store here in Orange88. For instance, the minimum amount for certain Orange88 Casino products is CNY 20.00. For Orange88 Sportsbook, it is CNY 5.00. For Orange88 Slots, any amount in CNY can be converted to any coin amount or spins in order to play.

What is the maximum amount I can deposit in a day?

Maximum deposit amount will depend on your VIP tier. To increase your limit, you can contact Customer Service or your VIP host.

What is the minimum withdrawal amount?

Minimum withdrawal amount is CNY 50 per day.

What is the maximum amount I can withdraw in a day?

Maximum withdrawal amount will depend on your VIP tier. To increase your limit, you can contact Customer Service or your VIP host.

How long does it take for my deposit to be approved?

Orange88 has a dedicated system that will process all requests. Once the correct information needed has been provided and the player has confirmed the request, the deposited amount will immediately reflect in the player's account balance.

How do I withdraw my winnings?

  1. Make sure that your account is already verified before making your withdrawal.
  2. Accomplish the withdrawal request form by providing the necessary details and clicking on Submit. You may request a withdrawal of any amount up to the withdrawable balance that is indicated in your account. If you fully complied with our Terms and Conditions, all AML and fraud-screening requirements, and all rules relating to the activities and any related bonuses, the payout shall be made to you.
  3. If for whatever reason, a payout request cannot be approved, a Customer Service representative will contact you.

System Requirements


This serves as a general guideline only and not be used against any incidents of errors or disputes when playing in the Orange88 website.

For PC:

Operating System: Windows XP or later
Processor: 1.2 GHz +
DirectX: 9.0c +
RAM: 1GB +
Hard Drive Space: 1GB +
Plugin: Adobe Flash 9 +
Input: Keyboard and Mouse
Good Internet or Wifi connection

For Mac:

Operating System: Mac OS X Tiger version 10.4. or later
Processor: 1.83 GHz Intel Core Duo +
RAM: 1GB +
Hard Drive Space: 1 GB +
Plugin: Adobe Flash 9 +
Good Internet or Wi-Fi connection

For Mobile:

Operating System [Android and iOS]: Android 5.0 or later; iOS 7 or later
Device: Any device (e.g. smartphone, tablet) that supports abovementioned operating systems and its later versions for both Android and iOS.
Input: Touchscreen

Internet Connection


Minimum Speed for PC and Mac

Download: 1 MB/s
Upload: 512 KB/s

Minimum Speed for Mobile

Wi-Fi, 3G, 4G

Accessing the Orange88 Website


What are the supported web browsers that can be used to access Orange88?

Our website is optimized to be compatible with a wide range of web browsers, more particularly on the four (4) primary browsers: Windows Internet Explorer, Mozilla Firefox, Apple Safari, and Google Chrome.

However, some older browsers may not support the newer web standards. If you are using an older browser version, you may experience some problems viewing parts of our website. As such, we highly recommend that you upgrade them to the newest version to prevent certain browsing limitations as well as threats to your Internet security.

Do I need to change any browser configurations?

For you to fully utilize the functions of the Orange88 website, you may have to enable JavaScript and accept cookies in your browser settings. Bet placement will be severely limited or impossible if you disabled JavaScript and cookies. If your browser is still in its default settings, then you can effortlessly place your bets on the website.

A cookie is a small text file that is created by websites you visit to remember specific information, including site preferences, bet selections, and original status. Cookies are designed to remember only information about your browser session, and not used to collect information about you.

JavaScript is a programming language implemented as part of a web browser to make websites more interactive and it is supported by almost all browsers. It is generally safe to enable JavaScript as it is run only on your browser and does not interact with your computer’s operating system.

To enable JavaScript and cookies in your browser, here are some things you need to do:

A. Enabling JavaScript using:

Internet Explorer

  1. On the Menu bar, click on Tools > Internet Options > Security tab.
  2. Click the Internet zone.
  3. Click the Default Level and click OK to close the Internet Options window.
Firefox
  1. On the Menu bar, click on Tools > Options > Content.
  2. Check Enable JavaScript.
  3. Click OK to close the Options window.
Safari
  1. On the Menu bar, click on Edit > Preference > Security tab.
  2. Check Enable JavaScript.
  3. Click on the X button to automatically apply the setting.
Chrome
  1. Click on the icon on the upper right corner of the browser just below the Close button.
  2. Select Settings and a new tab will appear.
  3. Scroll down and click Show advanced settings.
  4. On the Privacy section, click on Content Settings.
  5. On the JavaScript section, make sure that the Allow all sites to run JavaScript option is selected.
  6. Click Done and close the Settings tab to apply the setting.

B. Accepting Cookies using:

Internet Explorer

  1. On the Menu bar, click on Tools > Internet Options.
  2. Select the Privacy tab.
  3. Move the slider to the Medium/Low/Accept All Cookies level.
  4. Click OK to close the Internet options window.
Firefox
  1. On the Menu bar, click on Tools > Options.
  2. Select the Privacy panel.
  3. Set Firefox will: Use custom settings for history
  4. Check Accept cookies from sites to enable cookies.
  5. Click OK to close the Options window.
Safari
  1. On the Menu bar, click on Edit > Preference.
  2. Select the Security panel.
  3. From the Accept cookies section, check Always/Only from sites I visit.
  4. Click on the X button to automatically apply the setting.
Chrome
  1. Click on the icon on the upper right corner of the browser just below the Close button.
  2. Select Settings and a new tab will appear.
  3. Scroll down and click Show advanced settings.
  4. On the Privacy section, click on Content Settings.
  5. On the Cookies section, make sure that Allow local data to be set is selected.
  6. Click Done and close the Settings tab to apply the setting.

What is the recommended display resolution?

To ensure a good viewing experience while you play, we recommend that you set your graphics resolution to at least 1024x768 pixels. We also recommend that you set your color depth to at least 32 bits.

Security


Is my information safe and secure in your system?

Orange88 uses a unique Secure Socket Layer (SSL) encryption protocol to retrieve and store confidential user information equipped with the latest firewall systems.

How can I protect myself from getting phished?

  1. Don’t respond to e-mails that request for personal information/change of password. Phishing e-mails are those that ask customers for passwords or account details and are characterized with sensational yet false messages. Contact us to verify if an e-mail you received truly came from us. Even if you believe the e-mail is legitimate, don’t respond.
  2. Make it a habit of typing Orange88 website's URL in your browser's address bar. To be sure, save the URL www.orange88.com as a bookmark on your browser.
  3. Regularly check your Orange88 account. Look at your banking amount from time to time. Change your password right away if you think someone unauthorized has entered your account. If there are suspicious errors or transactions, notify Customer Service immediately.
  4. Make sure that your access to Orange88 is secure. Your address bar should start with https:// rather than http://.
  5. Report to our Customer Service any suspicious activity.

How can I further secure my personal data and my whole account?

To ensure a worry-free gaming experience with us, we recommend that you observe these privacy and security practices:

  1. Avoid opening spam e-mails.
  2. Don’t let anyone know about your password. If possible, your Orange88 password must not be the same as the password/s you use for your other online accounts.
  3. Install and regularly update your antivirus software to prevent phishing emails from reaching you.
  4. Always log out when you are no longer playing.
  5. If you are using a shared computer to access Orange88, be sure to delete the browser’s cache when you are no longer playing. The shared computer must also be free from any viruses.
  6. Update your browser and your operating system and software if possible.

Troubleshooting


  1. Why is my computer or mobile device screen frozen?
  2. Why are the games not loading?
  3. Why are the games lagging?
  4. Why is my browser not responding?
  5. Why is the game application not responding?

When playing on Windows, Mac, or on Android or iOS mobile devices:

  • Run only one (1) window or one (1) program at a time. Running too many programs simultaneously slows down your computer or mobile device’s performance.
  • Close all running applications on the background.
  • When no longer playing, always make it a point to sign out of your account from your browser or mobile application.
  • Check your Internet signal if loading time is longer than usual.
  • Restart your computer router or your PC/mobile device if necessary.
  • If you are using a mobile device, you have to reset your data network by turning it off and then on again. Also, check if your 3G/4G data signal or Wi-Fi is properly detected.

Why can't I access Orange88 from certain locations?

Our website is unavailable from certain locations. If you believe the location where you are attempting to gain access to Orange88 should not be blocked, please contact Customer Service.



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